Welcome letter Adult Tennis

Dear

I am writing to welcome you to Writhlington Sports Centre and to thank you for enrolling onto our Tennis programme. I would like to take this opportunity to advise you of the following information which you may find helpful.

Fees for the sessions will be collected via direct debit monthly in advance. This will make enrolment and payment for classes easier and more affordable, as payments are spread over 12 equal monthly payments. You will also have more control in terms of when you wish to stop payments.

The monthly costs are as follows:-

1 hour lessons 1.5 hour lessons Rusty Rackets
Member £25.49 Member £29.14 Member £26.04
Associate £30.78 Associate £35.81 Associate £31.98

Please note that a full calendar month’s notice is required, in writing, for cancellations from customers paying monthly by direct debit. All cancellation requests must be emailed to cancellations@writhlingtonleisure.co.uk We will cancel your payments so there is no need to cancel at your bank. We would ask that you DO NOT cancel the direct debit with your bank if paying for multiple classes from the same account as they will cancel all instructions.

Once you have started lessons at Writhlington, you will be encouraged by your coach to play outside your lessons, there is an opportunity to join Writhlington Tennis Club, contacts details of committee members can be found on the noticeboard in the tennis centre.

REFUNDS/CREDITS

Refunds will not be issued for missed sessions. Credits will only be issued, at the discretion of the General Manager, should you be unable to attend for more than 2 consecutive weeks due to illness or injury. However, this must be supported by an appropriate Doctor’s note.

We have a range of memberships available to suit different requirements providing great discounts across our provision. Please contact reception or visit our website at www.writhlingtonleisure.co.uk for further information.

We welcome and encourage customer feedback on all aspects of our service as this helps shape our improvement plan. Please email us at courses@writhlingtonleisure.co.uk if you have any queries or feedback regarding our tennis programme or any other aspect of our provision.

I trust the above information is helpful, but please do not hesitate to contact us if you require any further details.

I do hope you enjoy your time with us and look forward to seeing you soon.

Yours sincerely
Fiona Clark

General Manager