Junior Swimming Welcome Letter

Dear Parent / Guardian

I am writing to welcome you to Writhlington Sports Centre and to thank you for enrolling your child onto our Swimming programme.   I would like to take this opportunity to advise you of the following information which you may find helpful.

Our Swimming programme runs for 50 weeks (excluding 2 weeks over Christmas) where fees are collected monthly in advance by direct debit.  This will make enrolment and payment for classes easier and more affordable, as payments are spread over 12 equal monthly payments.  You will also have more control in terms of when you wish to stop payments.  The monthly costs are as follows:-

Members £19.57 per month (equivalent to £4.70 per session)                                           Member Concession £15.45 per month (equivalent to £3.71 per session)
Associate Members £25.32 per month (equivalent to £6.08 per session)

Please note that a full calendar month’s notice is required, in writing, for cancellations from customers paying monthly by direct debit.  All cancellation requests  must be emailed to cancellations@writhlingtonleisure.co.uk We will cancel your payments so there is no need to cancel at your bank. We would ask that you DO NOT cancel the direct debit with your bank if paying for multiple classes from the same account  as they will cancel all instructions.

REFUNDS/CREDITS

Refunds will not be issued for missed sessions or where your child decides they do not wish to attend any longer.  Credits will only be issued, at the discretion of the General Manager, should your child be unable to attend for more than 2 consecutive weeks due to illness or injury.  However, this must be supported by an appropriate Doctor’s note.

During the holidays, we understand that there may be older siblings who need to attend as well. We are happy for them to sit at the side with a book or toy or, where appropriate, they can assist with their younger siblings.

We welcome and encourage customer feedback on all aspects of our service as this helps shape our improvement plan. Please email us at courses@writhlingtonleisure.co.uk if you have any queries or feedback regarding our pre-school gymnastics programme or any other aspect of our provision.

I do hope your child enjoys their time with us and look forward to seeing you soon.

Yours sincerely

James Purchase