Adult Gymnastics Welcome Letter

Dear Gymnast

I am writing to thank you for enrolling onto our Gymnastics programme.  I would like to take this opportunity to advise you of the following information which you may find helpful.

Fees for the sessions will be collected via direct debit monthly in advance.  This will make enrolment and payment for classes easier and more affordable, as payments are spread over 12 equal monthly payments.  You will also have more control in terms of when you wish to stop payments, should you decide not to continue.  The monthly costs are as follows:-

Members                                               £14.08 per month (equivalent of £4.22 per class)

Associate Members                             £17.85per month (equivalent of £5.36 per class)

Please note that a full calendar months notice is required, in writing, for cancellations from customers paying monthly by direct debit.  All cancellation requests  must be emailed to cancellations@writhlingtonleisure.co.uk. We will cancel your payments so there is no need to cancel at your bank. We would ask that you DO NOT cancel the direct debit with your bank if paying for multiple classes from the same account  as they will cancel all instructions.

REFUNDS/CREDITS

Refunds will not be issued for missed sessions or where you decide you no longer want to attend.  Credits will only be issued, at the discretion of the General Manager, if you are unable to attend for more than 2 consecutive weeks due to illness or injury. This must be supported by a Doctor’s note.

We have a range of memberships available to suit different requirements providing great discounts across our provision. Please contact reception or visit our website at www.writhlingtonleisure.co.uk for further information.

We welcome and encourage customer feedback on all aspects of our service as this helps shape our improvement plan. Please email us at courses@writhlingtonleisure.co.uk if you have any queries or feedback regarding our gymnastics programme or any other aspect of our provision.

I trust the above information is helpful, but please do not hesitate to contact us if you require any further information.

I do hope you enjoy your time with us and look forward to seeing you soon.

Yours sincerely

Fiona Clark

General Manager