Football Welcome Letter

Dear Parent / Guardian

I am writing to welcome you to Writhlington Sports Centre and to thank you for enrolling your child onto our football programme. I would like to take this opportunity to advise you of the following information which you may find helpful.

Fees for the sessions will be collected via direct debit monthly in advance. This will make enrolment and payment for classes easier and more affordable, as payments are spread over 12 equal monthly payments. You will also have more control in terms of when you wish to stop payments. The monthly costs are as follows:-

HAPPY FEET and MINI KICKERS

£14.95 per month

Please note that a full calendar month’s notice is required, in writing, for cancellations from customers paying monthly by direct debit. All cancellation requests must be emailed to cancellations@writhlingtonleisure.co.uk We will cancel your payments so there is no need to cancel at your bank. We would ask that you DO NOT cancel the direct debit with your bank if paying for multiple classes from the same account as they will cancel all instructions.

We do allow a changeover time between lessons for you to briefly speak to the coach, should there be any queries regarding your child’s progress.

The aim of the programme is to provide an environment where children can enjoy fun packed, dynamic sessions which allow fundamental skill development to take place. Our sessions are beneficial for all children, whether a complete beginner to the game or a child already accessing an additional grass roots club. Once enrolled children will get the opportunity to take part in our specially designed Award scheme, earning progress certificates along the way!

Full details including information on our award scheme can be found on the football page of our website.

We do ask that you remain on site during your child’s class, this will allow us to get hold of you quickly if necessary.

REFUNDS/CREDITS

Refunds will not be issued for missed sessions or where you decide you no longer want to attend. Credits will only be issued, at the discretion of the General Manager, if you are unable to attend for more than 2 consecutive weeks due to illness or injury. This must be supported by a Doctor’s note.

We welcome and encourage customer feedback on all aspects of our service as this helps shape our improvement plan. Please email us at courses@writhlingtonleisure.co.uk if you have any queries or feedback regarding our dance programme or any other aspect of our provision.

Please do not hesitate to contact us if you require any further information.

I do hope your child enjoys their time with us and look forward to seeing you soon.

Yours sincerely
Fiona Clark
General Manager